... of adoption of internet‐based tools for interaction with customers and/or suppliers. The purpose of this paper is to replicate, those analyses using the new release of the International Manufacturing Strategy Survey (IMSS) IV. These new results are compared with previous ones in order to determine whether...

... management perspectives. Rui Sousa can be contacted at: rsousa@porto.ucp.pt © Emerald Group Publishing Limited 2008 We next present the literature review and derive the propositions depicted in the proposed research model. Online operations Service levels Services Quality Internet...

...Andrea Ordanini; Gaia Rubera Purpose This paper seeks to adopt a resource‐based approach to investigate the link between procurement capabilities, internet resources, and performance. It aims to cover two gaps in the operations management literature: the missing links between procurement...

.... © Emerald Group Publishing Limited 2006 Information systems Operations management Supplier relations Internet No other business area appears to have been more deeply affected by the internet than supply chain coordination. For almost four decades, supply transactions were...

... and erodes loyalty, such that the supplier will be less likely to help the buyer in future crises, or engage in jointly reducing costs (Emiliani and Stec, 2001 ; Presutti, 2003). Although reverse e‐auctions are not a new concept, they have been facilitated by the emergence of the internet, making them...

... about the earlier work. Findings The focus of the earlier paper was on integration and collaboration tools, while internet B2B tools can be used also for the opposite purpose. E‐sourcing and e‐procurement tools are aimed at increasing purchasing efficiency, rather than integrating inter‐firm...

...: An operation's productivity is improved by eliminating or by better managing its bottlenecks. If a bottleneck cannot be eliminated in some way, say by adding capacity, productivity can be augmented by maintaining consistent production through it, if need be with long runs and few changeovers. Internet...

...John R. Olson; Kenneth K. Boyer Purpose The purpose of this paper is to look at the ways in which the internet has changed the way in which many organizations now do business. The internet has made the transference of information easy but fulfilling online orders has proved to be a challenge...

...Gary Graham; Bernard Burnes; Gerard J. Lewis; Janet Langer This article explores the impact of the Internet on the supply chain for music. Music is a massive global industry worth $38 billion annually. The global music industry is dominated by the “big five” major record companies. However...

... to the emerging concept of the real estate service chain, in which customers, realtors, and various service chain partners (banks, solicitors, schools etc.) collaborate to enhance the value proposition. © Emerald Group Publishing Limited 2004 Value chain Internet Personal needs Real estate...

... in this paper illustrates that the Internet represents a powerful technology for commerce and communication at the buyer‐supplier interface. An overview is provided of the evolution of electronic commerce at the buyer‐supplier interface and the typical business models that have been developed. A theoretical...

...Raffaella Cagliano; Federico Caniato; Gianluca Spina The interest of both researchers and practitioners around the use of Internet‐based tools to support business processes has been quite high in the last few years. However, despite the initial enthusiastic expectations, it is still not completely...

...Martin K. Starr Can operations management impact significantly the profitability of consumer‐based businesses on the Internet (called B2C)? During the past two years, Internet retailers have not provided satisfactory financial results. Whereas, leading in‐store retailers have been profitable using...

... implemented, such systems would promote a proactive management style and greater confidence in management decisions. © MCB UP Limited 2002 Performance measurement Business culture Information technology Flexibility Internet The manufacturing industries are facing tough challenges...

... to enhance their performance in e‐commerce. © MCB UP Limited 2002 Small firms Internet Purchasing Supplier relations There is a UK government strategy for e‐commerce. Primarily the strategy has six strands. These are: 1. (1) to establish a brand in e‐commerce both domestically...

...D.F. Kehoe; N.J. Boughton Discusses some of the key elements of research which will investigate the role of the Internet within the manufacturing supply chain and, in particular, focuses on its impact on the manufacturing planning and control operation. Although much of the current Internet...

...Dennis Kehoe; Nick Boughton Today the Internet provides a real opportunity for demand data and supply capacity data to be visible to all companies within a manufacturing supply chain. Consequently there is a need for manufacturing organisations to explore alternative mechanisms for the management...

...Gregory P. White; F. Robert Jacobs Previous research, conducted before the Internet was widely accessible, has shown that information sources and channels can influence the initiation, adoption, and implementation of innovations. The field of operations management faces a wide variety...

...David Twigg Contends, contrary to some media portrayals of the Internet as a surfer’s playground without signposts, that the Internet does offer some direction to serious researchers seeking operations and production management information. Attempts to decipher the Internet as a medium...