... of adoption of internet‐based tools for interaction with customers and/or suppliers. The purpose of this paper is to replicate, those analyses using the new release of the International Manufacturing Strategy Survey (IMSS) IV. These new results are compared with previous ones in order to determine whether...

... SDS designs, each focusing on a fairly homogeneous target market (van Dierdonck and Brandt, 1988 ; Davidow and Uttal, 1989). © Emerald Group Publishing Limited 2008 Online operations Service levels Services Quality Internet Rui Sousa can be contacted at: rsousa@porto.ucp.pt...

...Andrea Ordanini; Gaia Rubera Purpose This paper seeks to adopt a resource‐based approach to investigate the link between procurement capabilities, internet resources, and performance. It aims to cover two gaps in the operations management literature: the missing links between procurement...

..., and is based on dedicated systems (Banerjee and Golhar, 1994 ; Harper, 1998). These are some of the reasons behind the growing popularity of extranets. Extranets are private networks that use internet protocols and public communication systems to share information among business partners (Riggins and Rhee...

... of the internet, making them cost effective, easy to use and highly accessible (Jap, 2001). A reverse e‐auction is a forum wherein several suppliers compete online for contracts offered by a customer. Supplier bids are posted in real‐time, and successive bids decrease until “a theoretically rational market price...

... about the earlier work. Findings The focus of the earlier paper was on integration and collaboration tools, while internet B2B tools can be used also for the opposite purpose. E‐sourcing and e‐procurement tools are aimed at increasing purchasing efficiency, rather than integrating inter‐firm...

... Limited 2005 Internet Purchasing Manufacturing resource planning Over the last decade, we have seen both the boom and the malaise of the enterprise resource planning (ERP) market. Revenues from enterprise resource applications hit $16.6 billion in 1998, a 39 percent increase from...

...John R. Olson; Kenneth K. Boyer Purpose The purpose of this paper is to look at the ways in which the internet has changed the way in which many organizations now do business. The internet has made the transference of information easy but fulfilling online orders has proved to be a challenge...

...Gary Graham; Bernard Burnes; Gerard J. Lewis; Janet Langer This article explores the impact of the Internet on the supply chain for music. Music is a massive global industry worth $38 billion annually. The global music industry is dominated by the “big five” major record companies. However...

... function deployment is used in this context, and applied to a real estate service environment in Australia. © Emerald Group Publishing Limited 2004 Value chain Internet Personal needs Real estate Quality function deployment Australia The “service chain” is an extension of the value...

... in this paper illustrates that the Internet represents a powerful technology for commerce and communication at the buyer‐supplier interface. An overview is provided of the evolution of electronic commerce at the buyer‐supplier interface and the typical business models that have been developed. A theoretical...

...Raffaella Cagliano; Federico Caniato; Gianluca Spina The interest of both researchers and practitioners around the use of Internet‐based tools to support business processes has been quite high in the last few years. However, despite the initial enthusiastic expectations, it is still not completely...

...Martin K. Starr Can operations management impact significantly the profitability of consumer‐based businesses on the Internet (called B2C)? During the past two years, Internet retailers have not provided satisfactory financial results. Whereas, leading in‐store retailers have been profitable using...

... and maintenance of performance measurement systems are seen to be time‐consuming activities, and that the benefits of these activities could not be clearly justified. © MCB UP Limited 2002 Performance measurement Business culture Information technology Flexibility Internet...

... per cent) and price of the technology (4 per cent). However, those companies which do trade electronically perceive a range of benefits by doing so. Figure 7 provides some details. © MCB UP Limited 2002 Small firms Internet Purchasing Supplier relations There is a UK...

...D.F. Kehoe; N.J. Boughton Discusses some of the key elements of research which will investigate the role of the Internet within the manufacturing supply chain and, in particular, focuses on its impact on the manufacturing planning and control operation. Although much of the current Internet...

...Dennis Kehoe; Nick Boughton Today the Internet provides a real opportunity for demand data and supply capacity data to be visible to all companies within a manufacturing supply chain. Consequently there is a need for manufacturing organisations to explore alternative mechanisms for the management...

...Gregory P. White; F. Robert Jacobs Previous research, conducted before the Internet was widely accessible, has shown that information sources and channels can influence the initiation, adoption, and implementation of innovations. The field of operations management faces a wide variety...

...David Twigg Contends, contrary to some media portrayals of the Internet as a surfer’s playground without signposts, that the Internet does offer some direction to serious researchers seeking operations and production management information. Attempts to decipher the Internet as a medium...