... and Johnston, 2011 ; Lapre and Tsikriktsis, 2006 ; Bougie et al., 2003), service recovery (Contiero et al., 2016), customer loyalty (Sousa and Voss, 2009) and the effectiveness of social media (Gu and Ye, 2014 ; Fan and Niu, 2016). Korea Service failure Empirical survey Service...

... Trust Suppliers Buyers Supply chain management Korea Investigating trust in the SC and its impact on collaboration may provide a better insight of SCM. Collaborative behaviors between SC partners can be emerged and strengthened in the course of long‐term relationships based on personal trust...

...Choong Y. Lee After four consecutive years′ trade surplus, Korea′s climbing foreign trade deficit in 1990 is a clear signal that the nation should attempt to improve the performance of its manufacturing industry. However, there has not been much study on how manufacturing management is conducted...

...Roger W. Schmenner; Boo Ho Rho For the plant manager there are many suggested remedies for increased plant productivity. Detailed survey data from 555 factories,principally in the US, Europe and Korea, are used to examine the factors that contribute to productivity. Regression analysis is employed...