...., 2014). As for the quality attributes, there are asymmetric responses to customer dissatisfaction/satisfaction (Mittal and Baldasare, 1996 ; Kano et al., 1984). Clearly, the roles of patient dissatisfaction on healthcare service quality failure are in need of further study. Korea...

... Trust Suppliers Buyers Supply chain management Korea From reviewing the related references on trust, we derived the two forms of trust and their measuring items (Table I). Affective trust is defined as emotional trust attained from long‐term‐based inter‐personal interaction. Trust...

...Choong Y. Lee After four consecutive years′ trade surplus, Korea′s climbing foreign trade deficit in 1990 is a clear signal that the nation should attempt to improve the performance of its manufacturing industry. However, there has not been much study on how manufacturing management is conducted...

...Roger W. Schmenner; Boo Ho Rho For the plant manager there are many suggested remedies for increased plant productivity. Detailed survey data from 555 factories,principally in the US, Europe and Korea, are used to examine the factors that contribute to productivity. Regression analysis is employed...