...Adeel Akmal; Nataliya Podgorodnichenko; Richard Greatbanks; Jing A. Zhang Purpose Extant research documents the importance of lean thinking for organizations, however, as prior research has largely focused on hard lean practices, but little is known about the effects or the significance of soft...

...Michael Leyer; Jürgen Moormann Purpose – Lean thinking is important for a successful implementation of process-driven changes. Especially financial service providers are forced to improve their organisational efficiency due to intense competition and regulatory burdens. The purpose of this paper...