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Keywords: Local government
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Journal Articles
The impact of balanced scorecards in a public sector environment: Empirical evidence from Dunedin City Council, New Zealand
Available to Purchase
International Journal of Operations & Production Management (2007) 27 (8): 846–873.
Published: 24 July 2007
... scorecard Public sector organizations Local government New Zealand Case studies Business excellence Within the performance measurement literature there appears to have been a subtle shift in focus from developing models and frameworks capable of providing a balanced set of performance measures...
Journal Articles
Performance Measurement in Local Government – Concept and Practice
Available to Purchase
International Journal of Operations & Production Management (1994) 14 (5): 35–51.
Published: 01 May 1994
... performance,particularly effectiveness and the different strategies adopted by different organizations. Audit Commission Citizens' Charter Local government London Borough of Bexley National Consumer Council Performance measurement Productivity Service industries Stevenage York City Council...
