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Keywords: Loss
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Journal Articles
International Journal of Operations & Production Management (2010) 30 (5): 508–525.
Published: 27 April 2010
...Chia‐Lin Hsu; Mu‐Chen Chen; Kuo‐Chien Chang; Chuang‐Min Chao Purpose Using the concept of loss aversion, this paper aims to investigate the relationship between service quality and customer loyalty in the home delivery industry. The second purpose of this paper is to investigate the moderating...
