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Keywords: Measurement ambiguity
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Journal Articles
An empirical investigation of governance mechanism choices in service outsourcing
Available to Purchase
International Journal of Operations & Production Management (2022) 42 (9): 1467–1496.
Published: 11 July 2022
... and measurement ambiguity) and governance mechanisms (i.e. contract specificity and monitoring) can affect service performance. Design/methodology/approach The paper uses a rigorously designed survey to collect data from professionals who manage service outsourcing contracts in various industries...
