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Journal Articles
International Journal of Operations & Production Management (2003) 23 (6): 652–677.
Published: 01 June 2003
...Denis Leonard; Rodney McAdam Aims is to analyse the dynamics of total quality management (TQM) within organisations by using Leonard's Grounded Theory evaluative framework for TQM. There are a number of quality models which are used to analyse the effects of TQM on organisations, however all...
