...Linda C. Angell; Lawrence M. Corbett Purpose The purpose of this paper is to study the progression of business excellence (BX) in 13 repeat applicants for the New Zealand Business Excellence award over the period 1993‐2007. Design/methodology/approach A multiple case approach analyses...

... with the historic performance of the CSA in these areas. Balanced scorecard Public sector organizations Local government New Zealand Case studies Business excellence Within the DCC, the customer and information services (C&IS) department handles most of the Council's external customer...

... then, such efficiency gains are rarely cast in a broader, strategic perspective – a somewhat surprising omission. Consequently, this study seeks to clarify the relationship between logistics and generic business strategy in dairy organisations/industries by using the New Zealand dairy industry as a case in point...

...Zahirul Hoque; Haim Falk This paper reports the results of an empirical study that explores how industry characteristics are associated with the design of productivity measurement systems. The responses of 114 chief executives, drawn from a wide range of New Zealand‐based manufacturing companies...

...Chuda Basnet Presents a report on a postal survey of production managers and production management academics carried out in New Zealand. The managers were asked questions about their tasks, responsibilities, and educational needs. The academics provided data on their teaching of production...

...Lawrence M. Corbett; Denise J. Cutler This paper considers the links between quality management systems and environmental management systems. In particular, how firms use their experience with the former to develop the latter. Case studies of seven plastic manufacturers in New Zealand found a high...

...David Upton The objective of this paper is to assess the use of performance measurement systems in firms implementing just‐in‐time (JIT). A mail questionnaire, with a response rate of 85 percent, was sent to larger New Zealand manufacturing companies. A total of 36 percent of the sample...

... of JIT at a small New Zealand knitwear manufacturer. This occurred over a period of three years and is described as three phases. Highlights some of the achievements, and shows how these will be limited unless the organization invests in its people processes, as well as its production processes. © MCB...

...‐making processes. © MCB UP Limited 1991 Decision making Microcomputers New Zealand Planning Computer simulation Production management Operations management Microcomputer Simulation for Teaching Operations Management Microcomputer Simulation T.W. Batley 5 University of Otago, New...

...T.W. Batley; T.P. Mangos The main objective of a 1986 survey of production and operations managers throughout New Zealand industry was to determine the extent of computer use. The survey explored the use of microcomputers, mini computers and mainframes by production managers. Job title...