... appear easy, but building a profitable business to fulfill orders online is a major challenge (Harrington, 1998). The challenge for many organizations lies in discovering how the internet can be used to help create a sustainable competitive advantage (Porter, 2001). Non‐profit organizations...

... management with better resource planning and a base of performance evaluation. Using real data, this framework was applied to a non‐profit organization taking into consideration its unique welfare objective. Results indicate that substantial improvements in operations efficiency and cost reduction...