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Keywords: Organizational innovation
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Journal Articles
International Journal of Operations & Production Management (2012) 32 (2): 216–237.
Published: 03 February 2012
... for a sample of European firms, but again size effects were less clear in services than in manufacturing. © Emerald Group Publishing Limited 2012 Australia Customer service management Small to medium‐sized enterprises Organizational innovation Organizational performance Ambidextrous Service...
Journal Articles
International Journal of Operations & Production Management (2010) 30 (8): 853–878.
Published: 20 July 2010
... view, the paper examines the indirect effects of manufacturing flexibility on organizational performance considering product, process, and organizational innovation as mediating variables. A sample of 159 Spanish firms is taken to test the proposed theoretical model through structural equations...
