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Keywords: Patient satisfaction surveys
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Journal Articles
International Journal of Operations & Production Management (2015) 35 (8): 1158–1181.
Published: 03 August 2015
...., 2013 ; Elg et al., 2013). This earlier research took on a narrow perspective of healthcare service quality by focussing on a single specialty or type of facility (usually a hospital). Our research proposes a more comprehensive examination of patient satisfaction survey results...
