...Manoochehr Najmi; Mohammad Etebari; Samin Emami Purpose The purpose of this paper is to develop an exclusive review framework for the Performance Prism. Design/methodology/approach An extensive literature survey on performance measurement is used to identify the main aspects of the review...

...Amy Tung; Kevin Baird; Herbert P. Schoch Purpose The purpose of this paper is to examine the association between the use of multidimensional performance measures and four organizational factors with the effectiveness of performance measurement systems (PMSs). Design/methodology/approach Data...

...Jennifer A. Farris; Eileen M. van Aken; Geert Letens; Pimsinee Chearksul; Garry Coleman Purpose The purpose of this paper is to describe and illustrate an application of a structured approach to assess and improve an organization's performance measurement review process. Design/methodology...

...Carlos F. Gomes; Mahmoud M. Yasin; João V. Lisboa Purpose Given the increasing emphasis on performance measurement and improvement, the purpose of this paper is to examine the current views of manufacturing executives on key aspects of performance measures. Specifically, this research focuses...

...Andrey Pavlov; Mike Bourne Purpose Existing research evaluating the effect of performance measurement (PM) on performance produces conflicting results, indicating that the effect is poorly understood. This paper aims to address this problem by proposing a theoretical model of the effects of PM...

... that the internal business processes are designed to support and then contribute to better customer satisfaction and later reflects on firm performance measures (Tan, 2001a, b). Therefore, an interesting and important issue to investigate is how SCM affects firm performance, while considering customer‐firm‐supplier...

..., and organisational learning. © Emerald Group Publishing Limited 2010 Customer service management Performance measures Learning organizations Feedback Middle management Barbara Caemmerer can be contacted at: ba.caemmerer@strath.ac.uk Some support for this notion comes from...

... Flexible manufacturing systems Process planning Performance measures Flexibility in operations has long been recognized as a key competitive capability for manufacturing organizations and much has been written about the forms of flexibility required to satisfy different customer needs...

... benefits for JIT adopters with concentrated customer bases, and Hendricks and Singhal (2001) find that many contextual factors impact total quality management's (TQM's) performance effects. Performance measures Lean production Mathematical modeling Financial performance © Emerald Group...

...Robert Johnston; Panupak Pongatichat Purpose The aim of this paper is to explore an important but relatively uncharted territory: the actual functioning of performance measurement systems (PMS) in their organisational context. The objective of the paper is to document the ways in which managers go...

...Marie Marchand; Louis Raymond Purpose This paper aims to clarify the notions that underlie performance measurement systems (PMS) and to propose an information systems (IS)‐based characterisation and definition of PMS, that is, as a performance management information system (PMIS). Design...

... (SCRM) is the imperative to devise and develop appropriate performance measures and metrics to evaluate, educate and direct the operational and strategic decisions. Melnyk et al. (2004, p. 209) concluded that “performance measurement continues to present a challenge to operations managers...

...Prasanta Kumar Dey; Seetharaman Hariharan; Benjamin Thomas Clegg Purpose The purpose of this study is to develop a performance measurement model for service operations using the analytic hierarchy process approach. Design/methodology/approach The study reviews current relevant literature...

...Macarena Sacristán Díaz; María José Álvarez Gil; José A. Dominguez Machuca Purpose When acquiring advanced manufacturing technologies (AMT), the greatest caution should be taken regarding the performance measurement system to be used: the decision regarding new investments should...

... investigation: H2.=The presence of boundary spanners knowledgeable about the practice of self‐assessment is positively related to the conduct of self‐assessment. Performance measures Quality management Organizational theory Case studies Self‐assessment is the holistic evaluation...

... the many changes in the postal sector, the R/E index has proved to be insufficient to respond to ECT strategic issues. The ECT managers need an evaluation methodology that supplants the performance indicators view towards a performance measurement system that provides an overall view of organizational...

... measurement systems is best performed by a newly created process, with a process owner reporting to the highest management level and carrying out the activities in collaboration with other processes. © Emerald Group Publishing Limited 2004 Business process re‐engineering Performance measures...

... with other studies indicating that public sector organizations tend to assume a stakeholder perspective on performance measurement. In particular, Swedish Law Enforcement developed a set of measures of external success and internal performance that addressed present, past, and future time dimensions...

...) . © MCB UP Limited 2003 Surveys Manufacturing systems Competitive strategy Performance measures Manufacturing strategy has been considered from two perspectives: content and process (Dangayach and Deshmukh, 2001 ; Leong et al., 1990 ; Minor et al., 1994 ; Swink...