.... Douglas N. Hales can be contacted at: dhales@uri.edu © Emerald Group Publishing Limited 2006 Quality improvement Action research Shopfloor Operations and production management Plastics industry Since, the early 1900s researchers have studied and identified variation...

... and environmental management, then move on to the research design, and finally to a discussion of the results and conclusions for theory and practice. © MCB UP Limited 2000 New Zealand Plastics industry Quality management Environmental management strategy Over the last five years...