...Andrew Greasley A structured approach to process improvement is described in the context of the human resources division of a UK police force. The approach combines a number of established techniques of process improvement such as the balanced scorecard and process mapping with a scoring system...

... generating considerable investment in the deployment of performance metrics in such settings. Though extant evidence provides many perceptive insights into the specifics of performance frameworks in public sector organizations, little is known about the measurement of organizational performance in police...

.... Presents a case study of the use of the technique as part of a reengineering project at a police force in the UK. The use of simulation in reengineering is shown to be relevant in the areas of performance measurement, testing of alternative change strategies and communication of process execution...