... speed while its impact on financial performance comes from manufacturing flexibility, increased production activity and lower costs of production. Vedran Capkun can be contacted at: capkun@hec.fr © Emerald Group Publishing Limited 2009 Financial performance Inventory Process...

... service implications of its operations. We demonstrate OCRA’s use as a diagnostic tool to examine a series of scenarios to construct performance profiles corresponding to different managerial priorities. © MCB UP Limited 2002 Performance measurement Process efficiency Service quality...