...Mahour Parast; Ismail Golgeci; Davood Golmohammadi Purpose We examine how operational efficiency (OE) and service quality (SQ) interact to influence profitability, contingent on a firm’s strategic orientation (SO), whether focused or non-focused. Our study introduces a new perspective linking OE...

...Rhian Silvestro This paper reports some empirical findings which appear to challenge the received wisdom prevailing in the operations management, service management, TQM and HRM literatures, namely, that employee satisfaction and loyalty are key drivers of productivity, efficiency and profit...

...M.K. Kolay; K.C. Sahu Proposes a method to assess the relative value of organizational human resource (HR) based on total performance. The total performance of the man‐machine resource base of an organization includes its profitability together with how it affects the interests of consumers...

... in inventory are valued and why inventory reductions can have a complex, and often negative, effect on profitability. High inventory levels are only a symptom of other problems; if these problems are not first identified and solved, inventory reductions can be counterproductive. © MCB UP Limited 1992...

... objectives. Formulates and tests hypotheses within areas of manufacturing strategy that have been identified as missing themes in the literature. Shows that companies that have a manufacturing strategy are significantly more profitable than those without one. They are also significantly better in competing...