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Keywords: Quantitative survey
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Journal Articles
How lean are financial service companies really? Empirical evidence from a large scale study in Germany
Available to Purchase
International Journal of Operations & Production Management (2014) 34 (11): 1366–1388.
Published: 30 September 2014
... is to identify how lean financial service companies in Germany are. Design/methodology/approach – A quantitative survey published online is used. In total, 3,624 employees from every hierarchical level participated in the study. Findings – The results not only reveal that there is only a moderate...
