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Keywords: Service Industry
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Journal Articles
International Journal of Operations & Production Management (1987) 7 (4): 13–22.
Published: 01 April 1987
... Management, Vol. 6 No. 3, 1986, pp. 5-9. 2. Hill, T., Production/Operation Management, Prentice-Hall, Englewood Cliffs, N.J., 1983. 3. Voss, C , Armistead, C , Johnston, R. and Morris, B., Operations Management in Service Industries and the Public Sector, Wiley, Chichester, 1985. 4. Wild, R., Concepts...
