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Keywords: Service definition
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Journal Articles
International Journal of Operations & Production Management (2011) 31 (11): 1164–1192.
Published: 18 October 2011
... operationalising such service innovation construct in networks, denoted as elevated service offerings (ESO), to understand its underlying dimensions. We make several contributions to the literature. First, we synthesize earlier service definitions and extend the work of Sampson and Froehle (2006...
