... this contingency. Additionally, we report findings which challenge existing FO‐BO design theory. F. Ponsignon can be contacted at: frederic.ponsignon@exeter.ac.uk © Emerald Group Publishing Limited 2011 Service levels Service delivery systems Strategic alignment The competitiveness...

... SDS designs, each focusing on a fairly homogeneous target market (van Dierdonck and Brandt, 1988 ; Davidow and Uttal, 1989). © Emerald Group Publishing Limited 2008 Online operations Service levels Services Quality Internet Rui Sousa can be contacted at: rsousa@porto.ucp.pt...

... Service levels Business performance The role of information technology (IT) in the services sector is currently the subject of considerable scholarly reflection (Voss, 2003). Empirical results of studies of the link between IT investment and performance have generally been mixed, though recent...

... client base (Haywood‐Farmer and Nollet, 1991, p. 196). Design Improvement Management control Operations management Process management Service levels The production process model has occupied a central position in the production operations literature for several decades. Postulating...

... condition is C_h P(D_L ≤ R) = C*s (D/Q) P(D_L > R). Equation 1 As Q gets smaller, service level probability has to increase to maintain equality. Consequently R and therefore safety stock increase to compensate for increases in Q...

... a spreadsheet package is demonstrated. The simulation process serves as a decision‐support system to assist decision makers to determine the appropriate service level based on number of servers. Arrival of customers to obtain service is stochastic in nature and therefore can be assigned a probability...