... this contingency. Additionally, we report findings which challenge existing FO‐BO design theory. F. Ponsignon can be contacted at: frederic.ponsignon@exeter.ac.uk © Emerald Group Publishing Limited 2011 Service levels Service delivery systems Strategic alignment The competitiveness...

... management perspectives. Rui Sousa can be contacted at: rsousa@porto.ucp.pt © Emerald Group Publishing Limited 2008 We next present the literature review and derive the propositions depicted in the proposed research model. Online operations Service levels Services Quality Internet...

... and conclude with some suggestions for future research. Brian Fynes can be contacted at: Brian.fynes@ucd.ie © Emerald Group Publishing Limited 2006 Communication technologies Service levels Business performance IT sophistication embraces a wide landscape and has important...

... Process management Service levels The production process model has occupied a central position in the production operations literature for several decades. Postulating an inverse correlation between production volume and variety, the model has formed a basis for understanding the nature...

... to complex, for computing the safety stocks will be reviewed in the next section. Just‐in‐time Safety stocks Service levels Stock control One of the important elements of Just‐in‐Time (JIT) implementation efforts is the reduction of lot sizes in production and purchasing. Supplier deliveries...

... a spreadsheet package is demonstrated. The simulation process serves as a decision‐support system to assist decision makers to determine the appropriate service level based on number of servers. Arrival of customers to obtain service is stochastic in nature and therefore can be assigned a probability...