... with hybrid offerings to successfully provide services (cf. Helfat and Winter, 2011 ; Peng et al., 2008). Drawing on the literature in operations management (Metters and Vargas, 2000 ; Ponsignon et al., 2011) and service management (Larsson and Bowen, 1989 ; Grönroos and Ojasalo, 2004...

... as the authors discuss the application of modularity in this context. Nevertheless, the authors recognise that modularity might suit some health services better than others. The findings provide potentially important information to health service managers and providers, enabling them to understand how modularity...

... service performance measurement problematic and suggests three paths to move forward. Service performance measurement has emerged as an important area of research along with the growth in service management research (Bititci et al., 2012 ; Johnston, 1999 ; Neely, 2008). Service performance...