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Keywords: Service operations management
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Journal Articles
International Journal of Operations & Production Management (2015) 35 (3): 430–455.
Published: 02 March 2015
... in the conclusions. Healthcare Collaborative purchasing Service operations management Technology sourcing One of the objectives of national governments and local administrations is to optimize the use of the public expenditure while guaranteeing high-quality services to their citizens...
Journal Articles
International Journal of Operations & Production Management (2014) 34 (12): 1466–1486.
Published: 28 October 2014
... measurement and management control whereas the operative view has been discussed more in the fields of service management and service operations management. The conceptual framework is built on these research areas. Then two empirical studies are carried out in order to study practical implications...
