Keywords: Service operations management
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Journal Articles
Journal Articles
International Journal of Operations & Production Management (2014) 34 (12): 1466–1486.
Published: 28 October 2014
... measurement and management control whereas the operative view has been discussed more in the fields of service management and service operations management. The conceptual framework is built on these research areas. Then two empirical studies are carried out in order to study practical implications...

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