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Keywords: Service quality assurance
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Journal Articles
International Journal of Operations & Production Management (2010) 30 (12): 1291–1318.
Published: 16 November 2010
... are lost; whilst the problems associated with interpretation of the perceptions‐only measure may be amplified using the single‐gap measure approach. Customer services quality Service quality assurance Quality assessment SERVQUAL Procurement The management of internal service quality (ISQ...
