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Keywords: Service specialization
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Journal Articles
International Journal of Operations & Production Management (2012) 32 (4): 468–495.
Published: 16 March 2012
...Vedran Capkun; Martin Messner; Clemens Rissbacher Purpose The purpose of this paper is to examine the link between service specialization and operational performance in hospitals. Existing literature has mostly been concerned with the performance effects of operational focus, which can be seen...
