Keywords: Service systems
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Journal Articles
International Journal of Operations & Production Management (2021) 41 (9): 1469–1494.
Published: 27 July 2021
... using SESA as a mediator. We also assess the moderating and quadratic effects of ANEC on two higher-order DCs (i.e. SESA and ESAD). Design/methodology/approach Drawing on the literature on big data, empowerment and DC, we develop and validate an ANEC model using data from 245 service systems...
Journal Articles

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