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Keywords: Service value networks
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Journal Articles
International Journal of Operations & Production Management (2011) 31 (11): 1164–1192.
Published: 18 October 2011
... in services that results out of working and collaborating in such networks, also referred to in the literature as “service systems” (University of Cambridge Report, 2008, p. 6) or service value networks (SVNs) (Basole and Rouse, 2008 ; Agarwal and Selen, 2005, 2009). Lastly, this study aims at empirically...
