... and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode This paper is one of the first studies to explore how core services are outsourced in a service triad. It provides evidence that the social contract between buyer and supplier influences...

... relationships. Design/methodology/approach The relational model presented is grounded in the theory of social contract. The authors' hypotheses are tested using structural equation modeling with survey data collected from supplier firms from a wide range of industries and that have been involved long‐term...