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Keywords: Social factors
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International Journal of Operations & Production Management (2013) 34 (1): 115–143.
Published: 20 December 2013
... Social factors Soft factors Total quality management EFQM excellence model Technical factors Hard factors The disparity in the research design, as different objective and/or subjective measurements of the critical factors and the results tend to be used (Powell, 1995 ; Sila, 2007...
