..., systematic and rigorous approach to a complex problem. Research limitations/implications The model has two main drawbacks. First, practitioners may find it difficult to match supplier evaluation criteria with the strategic objectives for an ASC. Second, they may perceive the model to be too complex...

...Kim Sundtoft Hald; Chris Ellegaard Purpose The purpose of this paper is to illuminate how supplier evaluation practices are linked to supplier performance improvements. Specifically, the paper investigates how performance information travelling between the evaluating buyer and the evaluated...

... may also counteract the negative effects of a poorly handled recovery on customer satisfaction (Oliva et al., 1992 ; Tax et al., 1998). Supplier relations Supplier evaluation Service failures Quality The theme of supplier relationships is central in current research...

... in the implementation of JIT systems than the small firms, three of the ten JIT practices (reduced setup times, cross‐trained workers, and kanbans) affected the performance of both the small and large firms equally. Supplier evaluation Product design Product development Just‐in‐time Quality...

... for firms striving to improve quality, customer service and competitive success. This article surveyed senior managers in various industries to study the prevalent supply chain management and supplier evaluation practices. The study reduced these practices to a smaller set of constructs and related...

... on the strategic importance of the product involved, quantitative data and qualitative factors. The system’s early validation results show its potential as an effective decision‐making aid. © MCB UP Limited 1996 Decision‐support systems Expert systems Knowledge‐based systems Purchasing Supplier...

.... This model has certain advantages over the traditional methods. An illustration of how the model can be used to assist purchasing in the selection of suppliers is given. © MCB UP Limited 1990 Just‐in‐time Production management Supplier evaluation Purchasing Stock control Vendor Requirements...