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Keywords: Vending machines
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Journal Articles
Automation in a Customer Contact Environment
Available to Purchase
International Journal of Operations & Production Management (1994) 14 (5): 86–100.
Published: 01 May 1994
...” for appropriate use of the technology. © MCB UP Limited 1994 Automated teller machines Automation Customers Service industries Technology Vending machines Many operations textbooks emphasize the high labour content of service processes, implying that services have low levels of investment...
