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Every company reaches stages in its affairs when it has to organise itself differently. We at Wander have reached this point in many areas, particularly over the last three years, but none of these is more important than physical distribution. We re‐organised this function under the total physical distribution concept only a few months ago. We cannot claim to have made great cost savings, or to have improved efficiency because of this change, nor do we think we were particularly inefficient before the re‐organisation, what I have to present is, therefore, not so much a story of success as a case history of a decision and the things that lead up to it.

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