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Evaluation and development of personnel in the materials management area is a major concern for today′s growth‐oriented organisations. A model is provided for evaluating both the routine and non‐routine areas of employee responsibilities and an effective behaviourally oriented approach to developing individuals is presented. It is recognised by the model that the potential aspect of a strict objective‐based performance appraisal system is negative and the concept of a behavioural filter designed to provide the proper developmental focus for encouraging change in employee performance is introduced.

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