International logistics and one‐stop shopping Available to Purchase

One‐stop shopping for logistics services has been a popular concept in theory, but so far has not been very successful in practice. Reviews the theoretical basis for the concept and reports the findings of a shipper‐carrier comparison study about one‐stop shopping expectations for international logistics services. Shows that international shippers located in the USA rate the expected effects of one‐stop shopping as positive. Global carrier managers appear to be in tune with these shippers, although they tend to be somewhat less optimistic about the effects of one‐stop shopping. Certain shipper characteristics appear indicative of shipper enthusiasm for adopting the one‐stop shopping concept. Formulates implications of these findings for global carriers.