The integrated logistics management system: a framework and case study

Presents a framework for distribution companies to establish and improve their logistics systems continuously. Recently, much attention has been given to automation in services, the use of new information technology and the integration of the supply chain. Discusses these areas, which have great potential to increase logistics productivity and provide customers with high level service. The exploration of each area is enriched with Taiwanese logistics management practices and experiences. Includes a case study of one prominent food processor and retailer in Taiwan in order to demonstrate the pragmatic operations of the integrated logistics management system. Also, a survey of 45 Taiwanese retailers was conducted to investigate the extent of logistics management in Taiwan. Concludes by suggesting how distribution companies can overcome noticeable logistics management barriers, build store automation systems, and follow the key steps to logistics success.