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This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09576059810209991. When citing the article, please cite: Benita M. Beamon, Tonja M. Ware, (1998), “A process quality model for the analysis, improvement and control of supply chain systems”, Logistics Information Management, Vol. 11 Iss 2 pp. 105 - 113.
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1998
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