A Computer Model for Freightliner Terminal Management

Management in service industries are constantly faced with the problem of balancing customer service against achieving a high level of economic efficiency in managing their own resources. The problem is shown to be particularly acute in the management of Freightliner Terminals where there are extraordinary fluctuations in the demand for the service. A computer model is described which simulates operations at a terminal and assists management in predicting the likely performance of the terminal for different levels of throughput.