... of customer experience are the foundation of commercial success (i.e. customer satisfaction) for express parcel companies in the business-to-business (B2B) environment. Therefore, the most innovative express parcel companies should not only pay attention to providing services in accordance with the customer...

... and customer satisfaction, including the moderating role of customer loyalty, from the perspectives of both business customers (B2B) and end-customers (B2C). Design/methodology/approach We used multivariate regression analysis to evaluate direct, indirect and conditional effects across survey responses...

... than 1,000 trucks. The other seven carriers are smaller operations with 13–60 trucks. One broker worked for one of the nation's leading brokerage company; the three others were one-person operations. The motor carrier spot market is a B2B context; shippers and brokers offer loads (i.e. jobs...

... paper that discusses how organizations should engage with social media platforms for effective recruitment of global supply chain managers. Findings – Findings are that organizations seeking to employ global supply chain managers, particularly those engaged in B2B activities, lag other industry...