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Keywords: Customer impatience
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Journal Articles
International Journal of Physical Distribution & Logistics Management (2019) 49 (1): 4–32.
Published: 17 August 2018
... a “call to arms” to address this gap. With particular emphasis on observed customer impatience and escalating requests, within omni- and e-commerce channels of distribution, we suggest greater theoretical insights into customer service strategies and their role in successfully navigating today’s changing...
