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Keywords: Customer integration
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Journal Articles
The impact of power and relationship commitment on customer integration: a replication and extension
International Journal of Physical Distribution & Logistics Management (2022) 52 (3): 238–260.
Published: 18 March 2022
...Min Zhang; Xiande Zhao; Baofeng Huo; Barbara Flynn Purpose This study aims to examine the relationships between power, relationship commitment and customer integration by replicating and extending Zhao et al. (2008) in China and the USA. Design/methodology/approach This study collects...
Journal Articles
International Journal of Physical Distribution & Logistics Management (2017) 47 (4): 297–317.
Published: 02 May 2017
...Yongyi Shou; Ying Li; Young Won Park; Mingu Kang This research shows that internal integration is an enabler to supplier and customer integration. The results also show that under high product complexity, firms tend to implement internal and supplier integration, while product complexity does...
