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Keywords: Customer interface
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Journal Articles
International Journal of Physical Distribution & Logistics Management (2026) 56 (11): 309–332.
Published: 06 May 2026
... critical dimensions of returns management capability emerged from the analysis: customer interface, information systems support, processing, asset recovery and network design. The results of this research suggest that the development of returns management capability dimensions should have a sustainability...
Includes: Supplementary data
