...Carlos Mena and Michael Bourlakis; Christina Holweg; Christoph Teller; Herbert Kotzab Purpose – The purpose of this paper is twofold: first, to explore the complexities of regularly implemented as well as irregularly occurring – sometimes improvised – instore logistics processes related...

... the literature by providing a comprehensive set of itemized causes of retail stockouts and reflects implications for sales‐data driven research. It adds to the emergent research that applies service‐dominant logic to retail stockout research. © Emerald Group Publishing Limited 2013 Stockouts Instore...