... a sample of 477 Spanish industrial companies (23.4 per cent response rate). PLS structural equation modelling was applied to capture non-linear relationships between SCI dimensions. The results indicate that internal integration leads to external integration and that within external integration...

... that internal integration is an enabler to supplier and customer integration. The results also show that under high product complexity, firms tend to implement internal and supplier integration, while product complexity does not have a direct impact on customer integration. Product variety is confirmed...

.... Research limitations/implications Major areas for future research within the broad topics of talent management, technology, internal integration, external collaboration, and change management are identified. Academic research related to each area or pillar is summarized, gaps are identified, and future...