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Keywords: Kansei engineering
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Journal Articles
International Journal of Physical Distribution & Logistics Management (2015) 45 (6): 618–646.
Published: 06 July 2015
.../approach – By using Kansei engineering approach, customers’ Kansei perceptions related to elements of IES are first determined, and the logistic regression technique is then used to analyze three constructed models based on the relationships among the service elements of international express, customers...
