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Keywords: Loyalty
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Journal Articles
International Journal of Physical Distribution & Logistics Management (2020) 50 (9-10): 833–854.
Published: 23 September 2020
... and examine their effects on the performance (i.e. shippers' loyalty and financial performance) of shipping companies. Design/methodology/approach A model comprising a network of hypotheses that specifies the relationships between the antecedents, SSM, shippers' loyalty and financial performance...
Journal Articles
International Journal of Physical Distribution & Logistics Management (2020) 50 (7-8): 721–743.
Published: 10 August 2020
... and customer satisfaction, including the moderating role of customer loyalty, from the perspectives of both business customers (B2B) and end-customers (B2C). Design/methodology/approach We used multivariate regression analysis to evaluate direct, indirect and conditional effects across survey responses...
Journal Articles
International Journal of Physical Distribution & Logistics Management (2011) 41 (9): 822–838.
Published: 11 October 2011
... transportation market (Lai, 2004 ; Klaus et al., 2009). In the 3PL‐industry, customer loyalty stands for the commitment of the customer to maintain the relationship and if necessary to renew the contract. In a broader sense loyalty points out the mutual relatedness between the provider...
