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Keywords: Mystery methodology
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Journal Articles
International Journal of Physical Distribution & Logistics Management (2012) 42 (8-9): 843–862.
Published: 31 August 2012
...Dan Flint; Britta Gammelgaard; Benedikte Borgström Purpose The purpose of this paper is to describe and analyse a methodology for studying the practice of logistics and supply chain management (SCM), namely the mystery methodology. Design/methodology/approach Many SCM and logistics researchers...
