...Andreas Risberg; Hamid Jafari; Erik Sandberg Purpose The purpose is to explore how the configurations resulting from the interplay of last mile logistics practices and firm characteristics are associated with firm performance in an omni-channel context. Design/methodology/approach Drawing...

...Joakim Hans Kembro; Andreas Norrman Purpose The purpose of this study is to explore warehouse configuration in omni-channel retailing. Design/methodology/approach A multiple case study is conducted with six large omni-channel retailers from three different sectors. Findings The study shows...

.... Human capital Supply chain integration Omni-channel Omni-channel retailing (OCR) is viewed as an enabler to facilitate retailers to increase customer loyalty, enhance customer satisfaction and improve economic performances (Melacini et al., 2018). However, the channel alignment...

...Joakim Hans Kembro; Andreas Norrman; Ebba Eriksson Purpose The purpose of this paper is to increase the understanding of how warehouse operations and design are affected by the move toward integrated omni-channels. Design/methodology/approach A structured literature review is conducted...

... Limited Licensed re-use rights only Given the progressive growth of e-commerce sales and the rising interest in omni-channel (OC) retailing amongst academics and practitioners, the purpose of this paper is to provide an up-to-date literature review on the logistics involved when moving towards...

... 14 02 2018 14 02 2018 © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Companies are currently moving from multi-channel strategies to offer their customers an omni-channel (OC) experience. So far, OC research has been mainly tackled...

...Erdem Galipoglu; Herbert Kotzab; Christoph Teller; Isik Özge Yumurtaci Hüseyinoglu; Jens Pöppelbuß Looking into the relevant sources on omni-channel retailing, management and/or distribution, we found that – in order to offer a comprehensive understanding of the research phenomenon – it would...

... Limited Licensed re-use rights only This research studies LSQ in two different omni-channel scenarios; additional research is needed to explore other omni-channel scenarios and extend the findings to be more generalizable. Managers should recognize that for omni-channel consumers...

... retailers develop from separate multi-channel (MC) to integrated omni-channel (OC) fulfillment. OC retailing has an integrated perspective, with seamless interactions between online and bricks-and-mortar channels. Design/methodology/approach – More than 60 internationally active retailers and experts...

... model. Multiple attributes of the physical distribution process are evaluated to identify associations with order fulfillment methods adopted by omni-channel retailers. Design/methodology/approach – A multi-method approach is used which includes qualitative evaluation of 50 interviews of supply...

...Carlos Mena and Michael Bourlakis; Michael Bernon; John Cullen; Jonathan Gorst Purpose – With the rapid growth of consumer sales being fulfilled through omni-channel retailing, the purpose of this paper is to explore the subsequent impact on the levels of consumer retail returns experienced...