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Keywords: Online retailing
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Journal Articles
International Journal of Physical Distribution & Logistics Management (2021) 51 (4): 403–422.
Published: 29 April 2021
... Returning products is an increasingly important challenge for online retailers. Understanding what kinds of returning behaviors occur allows companies to design and execute better informed decisions to manage this phenomenon, not only for the sake of firm performance but also for societal and environmental...
Journal Articles
International Journal of Physical Distribution & Logistics Management (2020) 50 (6): 667–691.
Published: 19 June 2020
...Jordan M. Barker; Rebekah I. Brau Purpose Pricing the shipping surcharge is a major strategic decision for online retailers, and free shipping promotions are becoming more common among online retailers. The purpose of this research is to examine the effect of last mile pricing strategies...
Journal Articles
International Journal of Physical Distribution & Logistics Management (2019) 49 (1): 4–32.
Published: 17 August 2018
... strategic customer service objectives. For example, performance on last-mile logistics is the ultimate determinant of the overall customer experience. Did it get there on time and in good condition? With online retail sales in 2016 “representing a 15.6 percent increase, according to the US Department...
