... --> Supply chain management Performance management Performance measurement Inventory management There probably is no more contentious issue than how to manage supply chain performance. The leading academic journals routinely run articles on the subject, yet misunderstanding and ineffectual practices...

... UP Limited 2003 Reverse logistics Performance measurement Improvement Computer industry Xeptron[1] (Asia Pacific) (Xeptron AP) Customer Services is a regional customer support service division whose core function is to supply spare parts to facilitate repair operations...

... to make the intangible more tangible. © MCB UP Limited 2002 Supply chain Intangibility Performance measurement Quality Performance management The purpose of this paper is to share our thoughts and actions to date in measuring and managing performance in the editorial supply function...

..., as well as for individual retailers. © MCB UP Limited 2001 Supply‐chain management Customer service Relationship marketing Performance measurement Drinks industry Effective supply chain management (SCM) has become a formidable weapon in the marketing strategy arsenal. Having...

... Performance measurement Systems thinking offers a method for describing and analyzing problems in such contexts, and is therefore well suited to solving the complex and dynamic socioeconomic problems found in logistics systems today. However, the problems reported by many organizations show that the use...

.... © MCB UP Limited 1999 Benchmarking Logistics Performance measurement Imports Benchmarking, an increasingly prevalent phenomenon in countries such as the US (Schmidt, 1992), is based on the simple idea that an organization other than one’s own may be the best at a certain process...

... and greater levels of performance. Comparing the medium group to the low group, significant improvements (at the 0.05 level) are found across all four performance measures – relations, customer service, efficiency and flexibility. However, none of the performance comparisons are significant between...

... of various aspects of a channel relationship. It would greatly enhance the usability of the measures if they can be used by more than one channel member. An evaluation of a business‐to‐business relationship would usually involve some form of performance measurement. Since 1984, the concept of how...

... reliability service, improved customer service/satisfaction, quality improvements, cycle time reductions,productivity improvements, reduced costs, improved organizational structure, and enhanced goal setting – than less responsive firms. Customer service Information Performance measurement Quality...

... logistics strategy and performance. Discusses low logistics performance has been and could be conceptualized, operationally defined, measured and utilized. The limitations of alternative research designs and performance measures are revealed. Recommendations are made to improve the quality of future...

...Nick Oliver This article reviews some of the key debates in the area of just‐in‐time operation and implementation, and identifies 13 research issues. These issues include: information systems for JIT; organisational structures; performance measurement; the management of the supply‐manufacturer...

... revealed many operational defects. New systems of performance measurement had to be developed to allow this analysis. As a result operational improvements were made and continued performance analysis should demonstrate that improved service is being provided. In addition,it was recognised that the real...