...Eugenio Felipe Merlano; Regina Frei; Danni Zhang; Ekaterina Murzacheva; Steve Wood Purpose The expansion of online shopping aligned with challenging economic conditions has contributed to increasing fraudulent retail product returns. Retailers employ numerous interventions typically determined...

...Ivan Russo; Nicolò Masorgo; David M. Gligor Purpose Given increasing customer expectations and disturbances to product returns management, capabilities such as supply chain resilience (SCR) can complement service recovery strategies in retail supply chains. This study utilizes procedural justice...

...Emmelie Gustafsson; Patrik Jonsson; Jan Holmström Purpose This paper investigate how fit uncertainty impacts product return costs in online retailing and how digital product fitting, a pre-sales fitting practice, can reduce fit uncertainty. Design/methodology/approach The paper analyzes...

...Timo Rintamäki; Mark T. Spence; Hannu Saarijärvi; Johanna Joensuu; Mika Yrjölä Purpose The purpose of this study is to address two issues relevant to those managing product returns: (1) how customers perceive the returning process and assessing the extent that these perceptions have...

... process this paper make a contribution by addressing the emergent managerial implications of omni-channel retail returns. © Emerald Group Publishing Limited 2016 Reverse logistics Retail Omni-channel Performance Product returns Multi-channel A necessary aspect of retailing...

...Carlos Mena and Michael Bourlakis; Kamrul Ahsan; Shams Rahman Purpose – In spite of regular occurrence of product returns, research into determinants of returns services in retail businesses is still limited. To fill the gap, the purpose of this paper is to investigate critical determinants...

...Michael Krapp; Johannes Nebel; Ramin Sahamie Purpose The purpose of this paper is to provide a generic forecasting approach for predicting product returns in closed‐loop supply chains. Design/methodology/approach The approach is based on Bayesian estimation techniques. It permits to forecast...

...Michael Bernon; John Upperton; Marko Bastl; John Cullen Purpose – The purpose of this paper is to empirically explore supply chain integration (SCI) enabling practices, their benefits and barriers in a retail product returns process context. Design/methodology/approach – The study adopts...