... in logistics research. This paper thus highlights the potential of using this method in logistics research, particularly when investigating the overlooked, but essential, interorganizational aspects of logistics and SCM. © Emerald Group Publishing Limited 2007 Quality Research Participative...

...Shaukat A. Brah; Hua Ying Lim Purpose Total quality management (TQM) and technology are fast becoming essential features of business strategy for the success of many leading organizations in the world. More and more companies are using technology and adapting TQM for sustaining competitiveness...

... to make the intangible more tangible. © MCB UP Limited 2002 Supply chain Intangibility Performance measurement Quality Performance management The purpose of this paper is to share our thoughts and actions to date in measuring and managing performance in the editorial supply function...

... where commitment by top managers is essential in implementing change, adjusting corporate culture, or in the actual implementation of skills learned in training sessions. Information exchange Supply‐chain management Logistics Corporate culture Quality As businesses begin competing...

... at alternative logistics providers: Contracts Logistics Outsourcing Effectiveness Quality New Zealand In keeping with the trend towards outsourcing and the focus of corporations on their core competencies, the third party logistics industry is on the “growth” phase of its life‐cycle in the USA...

...Cipriano Forza Offers a reference model for the study of influences that new approaches to channel co‐ordination have on company operating performance. Presents three propositions concerning the management of flow and quality. Explores these propositions by means of an empirical investigation...

...′ assessments of their business relationships with the manufacturing firms. Participation in joint programmes, ratings of the manufacturers′ quality programmes, and perceived dependence were the strongest predictors of the transfer of cost and technological information from the supplier to the buying firm...

... to customers in order to develop and maintain long‐term close relation‐ships. A recent survey of the warehouse industry confirms the hypothesized relationship between information and responsiveness. Firms that formally collect customer‐related information and internal service/quality information were found...

...Joseph R. Carter; Lisa M. Ellram Examines the interorganizational alliance of a buyer and supplier with the expressed objective of improving the quality of existing purchased parts. Supplier quality can be improved through the implementation of various programmes such as statistical process control...

... purchasing managers. Segments the respondents into three clusters, based on similarities in their supplier evaluation processes and differentiates these clusters in terms of whether the managers emphasize reliable deliveries, price/cost considerations, or product quality. While these findings...

... the relationship between the costs of quality and effective management of the purchasing process. © MCB UP Limited 1991 Industrial purchasing Quality Logistics Materials management Models Costs INDUSTRIAL PURCHASING: A MANAGERIAL MODEL 3 H ere is a framework providing the basis for determining...